alotvip Privacy Policy
This Privacy Policy describes how alotvip collects, uses, stores, shares, and protects the personal data of Filipino players who use the alotvip platform. We are committed to handling your information with transparency, security, and respect for your rights under applicable Philippine data protection law.
Introduction
alotvip ("alotvip", "we", "us", "our") operates the online casino and sports betting platform accessible at alotvip.net (the "Platform"). We understand that when you share personal information with us, you are placing trust in how we handle it. This Privacy Policy explains exactly what data we collect, why we collect it, how it is processed, who it may be shared with, and what rights you hold over your own information.
This Policy applies to all personal data processed in connection with your use of the alotvip platform — whether you are a registered account holder, a visitor browsing the site, or someone who contacts our support team. It covers data collected through the alotvip website, mobile-optimised interface, live chat, email, and any other channel through which you interact with alotvip.
By registering an account, making a deposit, or continuing to use the alotvip platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you should discontinue use of the platform and request account closure.
alotvip is committed to full compliance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC).
Data Controller Identity
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the personal information controller responsible for your data is alotvip, operating the platform at alotvip.net. Our primary operations and support infrastructure serving Filipino players are based in the Philippines, with offices in Manila and Cebu.
alotvip has designated a Data Protection Officer (DPO) responsible for overseeing data protection practices across the organisation, handling data subject requests, and liaising with the National Privacy Commission where required. Contact details for the DPO are provided in Section 15 of this Policy.
What Personal Data We Collect
alotvip collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we process include the following:
Identity & Contact Data
- Full legal name as it appears on a government-issued Philippine ID
- Date of birth (used to verify the mandatory 21+ age requirement)
- Residential address, including barangay, city/municipality, and province
- Email address and mobile phone number
- Nationality and country of residence
Identity Verification (KYC) Data
- Copies of government-issued photo identification (e.g., Philippine National ID, passport, driver's licence, SSS/UMID card, PRC ID)
- Proof of address documents (e.g., utility bill, bank statement, barangay certificate)
- Selfie or liveness verification images where required for enhanced identity checks
- Source of funds declaration documents where enhanced due diligence is triggered
Financial & Transaction Data
- Deposit and withdrawal transaction records, including amounts, timestamps, and payment references
- Payment method details: GCash mobile number, Maya account details, BPI/BDO/Metrobank account name (not full account numbers — we do not store complete bank account credentials)
- Account balance history and bonus transaction records
- Chargeback and dispute records where applicable
Gaming & Behavioural Data
- Gameplay history, including games played, wagers placed, wins, losses, and session durations
- Sports betting activity, including markets selected, odds accepted, and settlement records
- Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods)
- Bonus and promotional participation records
Technical & Device Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, browser type and version
- Session login timestamps, duration, and logout records
- Platform interaction logs used for security monitoring and fraud detection
Communications Data
- Live chat transcripts and email correspondence with alotvip support
- Records of complaints, disputes, and their resolution outcomes
- Marketing communication preferences and opt-in / opt-out records
alotvip does not collect or store sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data (other than responsible gaming disclosures voluntarily provided by the player), or biometric data beyond liveness checks required for identity verification.
How We Collect Your Data
alotvip collects personal data through the following channels and interactions:
- Account Registration: Information you provide when creating your alotvip account, including name, date of birth, contact details, and preferred currency (Philippine Peso).
- KYC Verification Submissions: Documents and images you upload in response to identity verification requests from our compliance team.
- Deposits and Withdrawals: Transaction data generated when you fund your account via GCash, Maya, BPI, BDO, Metrobank, or other supported payment methods.
- Platform Usage: Data collected automatically as you navigate the platform, place wagers, interact with games, and use account features — recorded by our platform systems and analytics tools.
- Customer Support Interactions: Information shared through live chat, email correspondence, or any other support channel.
- Cookies and Similar Technologies: Data collected via cookies, web beacons, and session tracking tools as described in Section 10 of this Policy.
- Third-Party Sources: In some cases, alotvip may receive supplementary identity or fraud-screening data from third-party KYC service providers or payment processors, solely for the purpose of verifying the information you have provided.
Purposes of Processing Your Data
alotvip processes your personal data only for legitimate, specified purposes. The table below summarises the primary processing activities and their corresponding purposes:
| Processing Activity | Purpose |
|---|---|
| Account registration & maintenance | To create, manage, and administer your alotvip player account |
| Identity & age verification (KYC) | To confirm you are 21+ and meet eligibility requirements; to comply with AML obligations |
| Payment processing | To facilitate deposits and withdrawals in Philippine Peso via GCash, Maya, and bank channels |
| Fraud & security monitoring | To detect, prevent, and investigate fraudulent activity, collusion, and platform abuse |
| Regulatory & legal compliance | To meet obligations under Philippine law, PAGCOR requirements, and AML regulations |
| Customer support delivery | To respond to enquiries, resolve disputes, and provide 24/7 assistance to Filipino players |
| Responsible gaming management | To administer deposit limits, self-exclusion, and other player protection tools |
| Marketing communications | To send promotional offers, bonus notifications, and platform updates — with your consent only |
| Platform improvement | To analyse usage patterns, improve user experience, and develop new features for Filipino players |
alotvip does not process your personal data for any purpose that is incompatible with those listed above. If a new processing purpose arises, we will notify you and, where required, seek your fresh consent before proceeding.
Legal Basis for Processing
Under the Data Privacy Act of 2012, alotvip relies on the following legal bases to process your personal data:
- Contractual Necessity: Processing required to fulfil the contract between you and alotvip — including account management, payment processing, gameplay facilitation, and customer support.
- Legal Obligation: Processing necessary for compliance with applicable Philippine law, including anti-money laundering (AML) requirements, KYC obligations, PAGCOR regulatory requirements, and tax record-keeping.
- Legitimate Interests: Processing for fraud prevention, platform security, and the detection of collusion or platform abuse — where these interests are not overridden by your privacy rights.
- Consent: Processing for direct marketing communications and optional personalisation features — where you have freely given, informed, and specific consent. You may withdraw consent at any time by updating your communication preferences in the account dashboard or contacting support.
Where alotvip relies on consent as the legal basis for any processing activity, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent for marketing does not affect your ability to continue using the alotvip platform.
Sharing Your Personal Data
alotvip does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data may be shared with the following categories of third parties only to the extent strictly necessary for the purposes described in this Policy:
- Payment Processors: GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other Philippine payment service providers — to facilitate deposits and withdrawals on your behalf.
- KYC and Identity Verification Providers: Third-party verification services used to authenticate your identity and age in compliance with AML and responsible gaming requirements. These providers are bound by strict data processing agreements.
- Game Software Providers: Licensed game studios and content aggregators who supply games on the alotvip platform. These providers may receive anonymised or pseudonymised session data required to operate their games; they do not receive your full personal profile.
- Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities where disclosure is required by law, court order, or regulatory direction.
- IT and Platform Service Providers: Hosting, cloud infrastructure, and cybersecurity service providers supporting the technical operation of the alotvip platform. All such providers are contractually obligated to process data only on alotvip's instructions and to maintain appropriate security standards.
- Professional Advisers: Legal counsel, auditors, and compliance consultants where disclosure is necessary for the exercise or defence of legal claims, or for the purposes of an audit.
alotvip will never share your personal data with unrelated third-party advertisers, data brokers, or affiliate marketing networks without your explicit, freely given consent. If you receive unsolicited communications claiming to be from alotvip, please report this to our support team immediately.
Data Retention
alotvip retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:
- Active Accounts: Personal data associated with an active alotvip account is retained for the full duration of the account relationship plus a post-closure period as described below.
- Post-Closure Retention: Following voluntary account closure or termination, alotvip retains transaction records, KYC documents, and account activity logs for a minimum of five (5) years in compliance with Philippine AML regulations and applicable record-keeping obligations. This period may be extended where a legal hold, regulatory investigation, or dispute resolution process is ongoing.
- Marketing Data: Where you have consented to receive marketing communications, your marketing preferences are retained until you withdraw consent. Following withdrawal, your opt-out record is retained to ensure no further marketing is sent.
- Support Communications: Live chat logs and email correspondence are retained for up to two (2) years following the resolution of the relevant enquiry, unless the communication relates to a dispute that requires longer retention.
- Cookies and Session Data: Session-level data is deleted at the end of each browser session. Persistent cookie data is retained in accordance with the cookie lifespans described in Section 10.
Upon expiry of the applicable retention period, alotvip will securely delete or anonymise your personal data such that it can no longer be linked to your identity.
Security Measures
alotvip implements a range of technical, organisational, and physical security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Encryption: All data in transit between your device and the alotvip platform is protected using 256-bit SSL/TLS encryption. Sensitive data at rest — including KYC documents and financial records — is encrypted using AES-256 or equivalent standards.
- Access Controls: Access to personal data is restricted to alotvip personnel and authorised third-party processors on a strict need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication (MFA) for administrative systems.
- Two-Factor Authentication (2FA): alotvip offers optional SMS-based 2FA for all player accounts, adding an additional layer of protection against unauthorised login attempts.
- Fraud and Intrusion Detection: Automated systems monitor platform activity in real time for anomalous patterns indicative of account compromise, fraudulent transactions, or coordinated attacks.
- Incident Response: alotvip maintains a data breach response protocol. In the event of a breach that poses a risk to your rights and freedoms, alotvip will notify the National Privacy Commission and affected individuals within the timeframes prescribed by the Data Privacy Act of 2012 and its IRR.
- Third-Party Security Assessments: alotvip engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of the platform infrastructure.
While alotvip takes every reasonable precaution to safeguard your data, no internet-based system can guarantee absolute security. You also play a role — we strongly encourage you to use a strong, unique password for your alotvip account and to enable two-factor authentication via your account settings.
Cookies & Tracking Technologies
alotvip uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience for Filipino players. A cookie is a small text file placed on your device when you visit the alotvip platform.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core platform functions: login sessions, account security, cart/deposit flow | Session |
| Functional | Remember your language and display preferences, game lobby settings | Up to 12 months |
| Analytical | Understand how players navigate the platform to improve UX and performance | Up to 24 months |
| Security | Detect fraud, bot activity, and suspicious login patterns | Session / 30 days |
alotvip does not use third-party advertising or retargeting cookies. You can control cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair the functionality of the alotvip platform, including your ability to log in and complete transactions.
Your Data Subject Rights
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you — as a data subject — hold the following rights with respect to your personal data processed by alotvip. These rights may be exercised by contacting our Data Protection Officer as described in Section 15.
- Right to be Informed: The right to know what personal data alotvip holds about you, why it is being processed, how long it will be retained, and with whom it may be shared.
- Right of Access: The right to request a copy of the personal data alotvip holds about you, along with information about how it is processed.
- Right to Rectification: The right to have inaccurate or incomplete personal data corrected. You may update some information directly through your account dashboard; other corrections may require identity verification before processing.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to alotvip's legal retention obligations (see Section 8).
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time via your account preferences or by contacting support.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format, and to have it transmitted to another data controller where technically feasible.
- Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe alotvip has processed your personal data in breach of the Data Privacy Act.
alotvip will respond to all verified data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
To exercise any of your data subject rights, please contact our Data Protection Officer at the email address listed in Section 15. We will ask you to verify your identity before processing your request to ensure your data is not disclosed to unauthorised parties.
Minors & Age Gating
The alotvip platform is strictly prohibited to persons under 21 years of age, consistent with Philippine gaming regulations. alotvip does not knowingly collect personal data from individuals below the age of 21.
As part of the mandatory KYC process, alotvip requires all account holders to verify their date of birth using a valid government-issued Philippine ID. Any account found to belong to a person under 21 will be immediately suspended, all data retained only as required by law, and the matter referred to the appropriate regulatory authority where warranted.
If you are a parent or guardian and believe that a person under 21 has registered on the alotvip platform using false information, please contact our support team immediately via live chat or email so we can take prompt action.
International Data Transfers
The alotvip platform primarily processes personal data of Filipino players within the Philippines. However, some of alotvip's technical service providers — including cloud infrastructure and certain KYC platforms — may process or store data outside the Philippines.
Where personal data is transferred outside the Philippines, alotvip ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:
- Data Processing Agreements (DPAs) with recipient organisations that include standard contractual clauses approved by the National Privacy Commission
- Transfers to jurisdictions that the NPC has determined provide an adequate level of data protection
- Binding corporate rules or equivalent compliance frameworks where applicable
You may request details of the specific safeguards alotvip has in place for any international transfer affecting your personal data by contacting our Data Protection Officer.
Changes to This Privacy Policy
alotvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or platform services. The effective date at the top of this document will be updated whenever a material revision is made.
Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — alotvip will notify you via email to your registered address or via a prominent in-platform notification at least fourteen (14) days before the changes take effect, giving you the opportunity to review the updated Policy before it applies to you.
Your continued use of the alotvip platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you object to any change, you should cease using the platform and contact support to request account closure before the updated Policy takes effect.
Contact Us & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by alotvip, you may contact our dedicated Data Protection Officer through the following channels:
- Email (DPO): [email protected] — please include "Data Privacy Request" in your subject line for fastest routing to the DPO team
- Live Chat: Available 24/7 via the alotvip platform — for general enquiries and urgent account issues including suspected data breaches
- Office: Manila & Cebu, Philippines
For complaints that cannot be resolved directly with alotvip, you have the right to contact the National Privacy Commission (NPC) of the Philippines. The NPC is the regulatory authority responsible for enforcing the Data Privacy Act of 2012 and can be reached through its official government channels.
Our support team and DPO operate on Philippine Standard Time (PST). We target a response to all data privacy enquiries within five (5) business days and will acknowledge formal data subject requests within three (3) business days of receipt.
How alotvip Protects Your Privacy
From the moment you register to every wager you place, alotvip applies rigorous data protection standards built for Filipino players who expect both security and transparency.
256-bit SSL Encryption
Every connection to the alotvip platform is protected by bank-grade 256-bit SSL/TLS encryption. Whether you're logging in from Manila, Cebu, or Davao, your credentials and transaction data travel through an encrypted channel that prevents interception.
Strict KYC, No Data Selling
alotvip collects KYC documents — including Philippine government IDs — solely to verify your identity and meet AML obligations. Your personal information is never sold to third-party advertisers, data brokers, or affiliate networks. Period.
Data Privacy Act 2012 Compliance
alotvip operates under full compliance with the Republic of the Philippines' Data Privacy Act of 2012 (RA 10173). We maintain a designated Data Protection Officer and are prepared to respond to National Privacy Commission inquiries and data subject requests within statutory timeframes.
You Control Your Data
alotvip gives you direct control over your personal data. Update your contact details, adjust marketing preferences, request a copy of your data, or ask for deletion — all through your account dashboard or by contacting our DPO. Your rights under RA 10173 are fully honoured here.
GCash & Maya Data Handled Carefully
When you deposit via GCash or Maya, alotvip records only the minimum information needed to verify ownership and process transactions — your registered mobile number and account name. We do not store full bank account credentials or e-wallet PINs at any point.
Marketing? Only With Your Consent
alotvip will only send you promotional emails, bonus alerts, and platform updates if you have explicitly opted in. You can withdraw consent and unsubscribe at any time via your account settings or by emailing our support team — no hassle, no dark patterns.
Your Data Subject Rights at alotvip
Under the Data Privacy Act of 2012, every Filipino player on the alotvip platform holds these rights. Here's what each one means for you in practical terms.
Right to Be Informed
You have the right to know exactly what data alotvip holds about you, why it's being processed, and how long it will be kept — before or at the time your data is collected. This Privacy Policy is our fulfilment of that obligation.
Right of Access
Request a complete copy of the personal data alotvip holds about your account — including transaction history, KYC records, and communication logs — by contacting our Data Protection Officer.
Right to Rectification
Found an error in the data alotvip holds about you? You can request a correction at any time. Some updates — like your registered name — require supporting ID documents before they can be processed.
Right to Erasure
You may request deletion of your personal data when it is no longer needed for its original purpose. Note that certain data — particularly transaction and KYC records — must be retained for a minimum of five years under Philippine AML law.
Right to Object
You can object to marketing communications at any time, with no impact on your ability to use the alotvip platform. Simply update your preferences in the account dashboard or email our support team.
Right to Lodge a Complaint
If you believe alotvip has mishandled your personal data, you have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines — the independent body that enforces RA 10173.
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